New Feature: Music on Hold
A feature that we’ve released a few weeks ago has been the ability for agents to decide their music on hold. They are no longer confined to hearing the same music repeatedly. Agents and volunteers! you now have a choice, and that is a wonderful thing!
Go ahead...send us your MP3's. Sound Files on CallFire
Let me highlight a hidden feature of CallFire: Sound Files Conversion!
CallFire supports many sound files. You can upload MP3 and varying formats of WAV. The preferred format is still WAV at 16bit 8khz mono. But if you send us an MP3 or a different format of WAV, we'll convert it automatically.
When you are at the sound page, simply upload your file and we'll process it for you. We hope this is another valuable feature that makes your campaign faster!
Preparing an Excel phone list for CallFire
- Copy your phone numbers into Column-A, using Excel.
- Sort your list in Excel, by Column-A.
FAQ: How does Answering Machine Detection Work?
Perhaps the most frequently asked question about traditional voice broadcast campaigns, i.e., excluding VoiceXML, is with regards to answering machine detection (AMD). AMD is somewhat fuzzy because detection is heavily reliant on the response on the other end of the line. This is mainly because once the copper ends it is tough to predict the nature of the conversation, whether it is a live person or a machine. Answering machine detection then becomes an exercise in predicting human behavior. For example, a typical person answers "Hello?" and waits for the other party to respond.
Hurricane Gustav Preparation
CallFire staff is working this weekend with our emergency notification clients to get the word out about evaluations in New Orleans and its surrounding parishes.
New Feature: CallFire Bonus Dollars
Well, it's not really a new feature as it's been around for a couple of weeks now, but here's the informal announcement:
New Feature: Quick Add
Our customers must have noticed for a while now the quick add feature.
How do I get a SAN number?
In order to use CallFire legally, some customers (specifically, opt-in telemarketers) may need to obtain a SAN (Subscription Account Number) from the Federal Trade Commission. Here's how.
TO REGISTER FOR A SUBSCRIPTION ACCOUNT NUMBER (SAN):
Am I exempt from DNC laws?
Most CallFire.com users are not required to access the National Do Not Call Registry, and thus may access CallFire.com as an Exempt Organization, if one or more of the following is true:
Too many Voice Broadcast Press-1 transfers?
CallFire.com has released a new feature that allows you to limit the amount of simultaneous call transfers that your agents receive. You asked for it, and now it’s here. Once your agents are busy, CallFire will stop sending out new broadcasts until one or more of your agents are off the phone.
The request:
"My office has 5 agents and we’re sending our a broadcast to our business associates… but when a lot of people transfer at the same time, my agents get overloaded! How can I make sure that my agents don't get too many transfers at once?"
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