How to find duplicates in Excel
Will, one of CallFire's seasoned support reps, ran into a situation where he needed to scan for dupes real quick in an exported CSV.
Privacy Policy as of 1/26/2009
We've been getting a few phone calls about data safety. Rest assured, CallFire.com does not resell your leads! A complete copy of the policy can be found here: CallFire Privacy Policy. A general summary of our policy is provided below.
New Feature: Advanced Reporting
We now support more advanced reporting for your campaigns. You can generate reports for all your campaigns, the current feature list is:
- Total calls made by all campaigns
- Calls distributed by day, hour, week, month and duration
- Filtering reports to show only selected campaigns or call status
- Comparison reports using Campaigns, transfer number, call status and Agents
The combination of all these features is very powerful. Take a look at the howto video:
Call Tracking using Toll Free Numbers and CallFire
For those of you that aren’t aware of CallFire's Call Tracking solution, listen up! The CallFire Consulting team can develop a Toll-Free or Local Telephone Number Call Tracking solution that works for you.
DIY Debt Collection Settlement Webinar Announced
The free CallFire webinar is presented as a two part series:
Session 1: How to use a Virtual Call Center and Predictive Dialer to optimize my collections agent’s time.
Preparing an Excel list of my delinquent customer phone numbers.
Optimizing ROI by developing a thoughtful callback strategy.
Monitoring collections agents that work from home.
Session 2: How to use Voice Broadcast to send monthly reminder calls to delinquent accounts.
FAQ: Voice Broadcast sound delay
Response durations may change due to Answering Machine Detection and the amount of background noise during the call. For example a loud TV, screaming children, or even a barking dog at the location of the recipient, can cause fluctuations in sound that may cause small delays in when your message plays.
FAQ: What does a call status "Error" mean?
Great question! A call status of "Error" denotes trouble connecting the call. A call with an "Error" status has never been connected. A call may have an error status due to the following reasons:
Recording Service API
Good news for CallFire Developers. The Recording Service API is now documented in our WIKI. As always, let us know if you have questions or comments.
MLM Agents, Loan officers and Insurance agents
FAQ: "So what can CallFire do for a B2B sales Agent like me?"
It’s pretty simple actually – you can use CallFire to organize your call-campaign & do the outbound dialing for you. The website allows you to upload a list of contacts & quickly log into a Virtual Call Center campaign. Here’s how it works:
New Feature: Calls to Agent Ratio - Predictive Service
CallFire now gives you the ability to set the number of calls dialed per agent!
How the feature works:
The feature will send out multiple calls for each agent that is logged in. You can control the number of calls that are sent, e.g. 1.2 calls per agent. You are immediately connected to the first call that is picked up.
When to use it:
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