Tuesday, March 27, 2012

How to Create an Automated Opt-Out Toll Free Number

The FCC enacted a requirement earlier this year that any answering machine message left by an autodialed or prerecorded telemarketing call must “include a toll-free number that enables the consumer to subsequently call back and connect directly to an autodialed opt-out mechanism.” For messages left in real-time by a live telemarketer, the rules require an interactive opt-out mechanism announced at the outset of the call.

Monday, March 26, 2012

Developers Corner: IVR Challenge

We here at CallFire pride ourselves on being masters at our craft, as well as nerds who test the limits of our own abilities. How do we do this you might ask? By making challenging puzzles for ourselves using our IVR product. For those not in the know, IVR stands for Interactive Voice Response, and is a system which primarily responds to key-presses to preform pre-designated functions.
Wednesday, March 21, 2012

Running A Cloud Call Center Auto Dialer Campaign Using an iPad

CallFire is always looking innovative applications to using our auto dialer software. We've found one more way to use the Cloud Call Center power dialer. Now you can use your iPad – or any other similar tablet device – to run your auto dialer campaign.
Monday, March 19, 2012

Identifying Phishing Links

By Julie Goldstein At CallFire, cyber security is a major concern and it is a top priority to protect our customer's data. We want to make sure that our clients know how to protect themselves against all sorts of cyber security issues. With identity theft becoming an epidemic on the internet, it is more important than ever to know when you are being directed to a page that is trying to steal (“phish”) your personal information. Identifying a Phishing page is like identifying a copy of a painting.

Thursday, March 15, 2012

Creating A Phone Tree in The CallFire IVR Designer

IVR stands for “Interactive Voice Response.” Usually it actually refers to“keypress responses.” Typical examples of IVRs are political polling calls, customer service satisfaction surveys, appointment scheduling or confirmation, and call routing auto attendant.
Tuesday, March 6, 2012

Integrating your Call Tracking Virtual Numbers with the IVR Auto Attendants: Instant Voicemail!

So you’ve finally decided to purchase some call tracking numbers.  Let’s say you have one on your website and one on a billboard just above the old town square (yes, some towns still have them!)  Both numbers will forward to your main business line, and callers will be none the wiser.  But
Thursday, March 1, 2012

CallFire Announces Auto Dialer Software Webinar Series for Business, Marketing and Lead Generation

Managing leads and increasing market share is on the forefront of every sales manager’s mind. CallFire has combed through the user experiences of the company’s large contingent of insurance and sales agents to create a lead generation webinar series. The webinars will focus on three particular aspects of insurance marketing for insurance agents: cold calling, lead management, and day-to-day management tasks.
Thursday, March 1, 2012

Waiting for Mathematics

By Ryan Koven

It is generally accepted that the telephone, the computer and a host of other technological advances transformed politics, culture, and the world economy over the last century. We laud, indeed worship, great inventors and technological visionaries like Steve Jobs and Alexander Graham Bell -- their genius is manifest in our pockets and on our desks.

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