Monday, June 13, 2011

CallFire phone numbers vs. Google phone numbers for advertisers

Call Extensions in AdWords cause a lot of confusion. And while I don't claim to be impartial, there's a few things you should be aware of when configuring your AdWords campaigns.
Monday, June 13, 2011

Guest Blog: Billy Williams on Why Automated Dialing Should be a Marketing Tool All Businesses Use

Dr. Billy Williams mentors clients, especially insurance agents, across the country. He has been a fierce advocate of using CallFire's Voice Broadcast, Cloud Call Center, and Hosted IVR campaigns for lead prospecting and customer outreach and retention. The following post is a guest blog with some of the tips he has shared with business professionals.
Thursday, June 9, 2011

Search Available Phone Numbers by Local Rate Center

Today, CallFire released a new feature which enables you to search for phone numbers not only by area code, but by local rate center, otherwise known as local exchange. For anyone unfamiliar with this industry term, the exchange is basically the first three digits in a phone number after the area code. A rate center is a determined geographic area used by local exchange carriers to set rate boundaries for billing and issuing phone numbers.

Tuesday, June 7, 2011

CallFire Webinars are now viewable anytime

Every Tuesday, Wednesday, and Thursday, CallFire holds webinars to introduce new customers to our products, and to familiarize them with their accounts. It's a live demonstration with audio and video, that allows participants to ask questions and to see the CallFire interface in action. But now, if those dates and times don't work for you, you can view an archived webinar at any time. Many thanks to Ryan Koven and Bill Hughes who continually lend their expertise to educate our clients. Watch now:

Cloud Call Center Webinar

Friday, May 20, 2011

CallFire Welcomes a New UI/UX Designer

by Natalia Klishina

The last one was slacking off tweeting as the dog. Just kidding. Designing CallFire 3.0 is proving to be a project for more than one designer, since it's going to completely revamp our dashboard -- making it spiffy and sparkly and bursting with unicorns and rainbows. (No, but really, it's going to be amazing.)

So to help us with wrangling unicorns, we have hired Jenny McClaine.

Wednesday, May 18, 2011

Using CallFire in preparation for the end of the world

Whatever is going on, there seems to be a lot of talk about the end of the world in 2012. So, *just in case*, here's a couple ways CallFire can help you maximize the (limited?) days you have left.
Tuesday, May 17, 2011

Pourtal: The Perfect Wine Bar for the Santa Monica Techies

by Natalia Klishina

Yesterday, the CallFire marketing team decided to head to Pourtal Wine Tasting Bar right off the Santa Monica Promenade as part of our All-Night-Monday tradition. For those of you wondering what that is, it's pretty simple. Santa Monica is home to at least 5 places that I've discovered have all-night happy hours on Mondays (and Pourtal is one of them). It sure makes starting off the week more fun. But back to the topic at hand...

Monday, May 9, 2011

FAQ: Exactly how do CallFire phone numbers work?

We get a lot of questions around how our local and toll-free phone numbers work. Hopefully this post helps to answer them.

Thursday, May 5, 2011

Mobile Marketing Trends (And Then Some)

We're always trying to help our customers improve their marketing strategies and stay informed, so here are a few mobile marketing trends I've been reading about lately -- as well as one overall trend I thought was very interesting.

PEOPLE DON'T LIKE TO TALK ON THE PHONE ANYMORE.

Monday, May 2, 2011

How To Set Up Your IVR in a Few Easy Steps

Thank you to Bill Hughes, who has put in lots of painstaking work to make this IVR tutorial (and then remake it after people tested it and gave him feedback). I hope it helps you all navigate the IVR Designer and create your own IVR's easier! Let us know if you have any comments, suggestions, or questions.


ivr tutorial

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